ixbet Privacy Policy

01 Introduction and Scope

ixbet is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how ixbet collects, uses, stores, and protects your personal information.

This Policy applies to the https://ixbet.lat website and all related services. By creating an account on our platform or using our services, you agree to the terms of this Privacy Policy.

This Privacy Policy has been prepared in accordance with internet law and international standards for digital data protection. It applies equally to Bangladeshi citizens and international users who use any ixbet service.

02 Information We Collect

ixbet may collect the following types of information to ensure service quality, protect accounts, and meet legal obligations:

A) Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number
• Address (current and permanent)

B) Contact Information

• Email address
• Mobile number (linked to bKash, Nagad, or Rocket)

C) Financial Information

• Deposit and withdrawal history
• Payment method details (last 4 digits only, not the full card number)
• Transaction information

D) Usage Information

• Login time and location (IP address)
• Gaming activity and betting history
• Preferred games and categories
• Device type and operating system
• Browser type and version

03 How We Collect Information

ixbet collects your information in the following ways. Each method is used for a specific purpose and the use of information is kept limited.

Direct Collection

You provide information directly through account registration, identity verification (KYC), deposit or withdrawal processes, customer support contact, and participation in surveys. This information is only collected with your consent.

Automatic Collection

Some information is collected automatically while you use our platform. This includes cookies, log files, pixel tags, and web beacons. This data is primarily used to improve platform performance and ensure security.

Collection from Third Parties

Some information may be obtained through payment processors (such as bKash, Nagad, Rocket, and bank transfer services) and identity verification agencies. This collection is done only where necessary and in compliance with applicable rules.

04 Purpose of Using Information

ixbet uses collected information for the following legitimate purposes. No information is used beyond its stated purpose.

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To complete deposit and withdrawal transactions and prevent financial fraud.
• Service Improvement: To improve platform usability, game selection, and the overall experience.
• Customer Support: To provide assistance via 24/7 live chat and resolve issues.
• Legal Compliance: To meet applicable laws, regulations, and regulatory obligations.
• Fraud Prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Responsible Gaming: To monitor user gaming behavior and apply assistance or restrictions where needed.
• Communications: To send important account updates, transaction confirmations, and policy change notices.

05 Disclosure and Sharing of Information

ixbet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing, technical infrastructure, identity verification, and customer support. These partners may only use the information for specified purposes and operate under strict confidentiality agreements.

Legal Obligations

Information may need to be disclosed in accordance with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we will only disclose information that is legally required.

Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such an event, we will notify you in advance and the new entity will maintain the same privacy standards.

With User Consent

Outside of the circumstances listed above, information will not be shared with third parties without your explicit consent.

06 Cookies and Tracking Technologies

The ixbet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us remember your visits.

Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and keep payment processes running. Disabling these cookies will prevent the platform from working properly.

Functional Cookies

These cookies are used to remember your preferences, language settings, and account personalization. This means you do not have to reconfigure the same settings on every visit.

Analytical Cookies

Analytical data is collected to understand how the platform is used and to improve services. This data is generally anonymous or aggregated.

07 Data Storage and Security

ixbet follows industry-standard security measures to protect your information. Our platform is secured with SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between you and our servers safe.

Technical Security Measures

• 256-bit SSL/TLS encryption — for all data transmission
• Encrypted database — for storing sensitive information
• Two-factor authentication — for account access
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Limited staff access — data access granted only as needed

Retention Period

Your information is stored for the entire duration of your active account. Even after account closure, certain information may be retained for a legally defined period due to legal obligations and dispute resolution needs. Once the required period ends, data is securely deleted or anonymized.

Data Breach Procedure

In the event of a data security breach, we will notify affected users as quickly as possible and take the necessary steps to limit the damage.

08 User Rights

As a user of the ixbet platform, you have the following rights over your personal information. These rights are derived from international data protection standards.

• Right to Know: You may request to know what information we hold about you and how it is used.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances. However, complete deletion may not be possible where legal obligations exist.
• Right to Restrict Processing: You may request that the processing of your information be restricted in certain cases.
• Right to Portability: You may request to receive your information in a structured, commonly used format.
• Right to Object: You may object to marketing communications or specific types of processing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request within a reasonable timeframe.

09 Protection of Minors

ixbet strictly prohibits providing services to anyone under the age of 21. Our platform is for adults only.

We do not intentionally collect personal information from anyone under 21. We verify age during the registration process. If we become aware that a minor has created an account on our platform, we will immediately close the account and delete the collected information.

10 Third-Party Links

ixbet works with certain third parties to maintain our service quality. These partnerships are limited and controlled.

Payment Partners

Transactions are carried out through bKash, Nagad, Rocket, and bank transfer services. These institutions operate under their own privacy policies and we are not responsible for their data management practices.

Game Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers supply content on the platform. These providers may receive the minimum technical information necessary to operate the games.

Technology Services

Specialized technology providers for website hosting, cybersecurity, and data analytics assist in managing our infrastructure. All partners operate under data processing agreements.

11 Policy Changes

ixbet may update this privacy policy from time to time. Revisions to the policy may be necessary due to service improvements, legal changes, or business changes.

In the case of important changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed after you log in to the platform
• The "Last Updated" date at the top of this page will change

If you continue using our platform after the changes, you will be considered to have given your consent to the updated policy. If you do not agree to the policy, you have the right to close your account.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team will work with you directly.

• Email: [email protected]
• Live Chat: 24/7 Bengali support
• Response Time: Usually within business days

We take all privacy-related requests seriously and try to resolve them as quickly as possible. Protecting your data is our highest priority.