Frequently Asked Questions
ixbet FAQ — all your answers
in one place
From opening an account to withdrawing money via bKash — find easy English answers to all your questions about ixbet right here.
ixbet is a trusted online casino and sports betting platform for Bangladesh. Whether you are a new player or an experienced one — if you have any questions about account registration, depositing and withdrawing via bKash and Nagad, using the welcome bonus, cricket betting, or safe gaming, this page is for you. In the five sections below, we have provided complete answers to the most frequently asked questions. If you cannot find your question, contact us via our 24/7 Bengali live chat.
Account and Registration
Account and Registration
To open an account at ixbet, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred password in the registration form. Note that ixbet is only for users aged 21 and above. Only one account can be created per device or household address.
Yes, absolutely. The ixbet website is fully optimized for mobile browsers. Open the site from your smartphone or tablet and register as normal. It works smoothly on both Android and iOS devices.
ixbet verifies identity to ensure security and responsible gaming. You may be asked for a clear photo of your national ID or passport, along with proof of your current address. Once verification is complete, there are no barriers to making withdrawals.
Use the "Forgot your password?" option on the login page. A password reset link will be sent to your registered email. The link is valid for a limited time, so use it promptly. If you have trouble, get help via our 24/7 Bengali live chat.
An account may be locked due to repeated incorrect password attempts or a security-related alert. The ixbet support team — at [email protected] or via live chat — will assist with account recovery after verifying your identity.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases, the balance is added to your ixbet account within seconds. During peak banking hours, there may be a delay of a few minutes at most. The minimum deposit amount is ৳200.
Yes, ixbet supports deposits via both Nagad and Rocket. Bank transfer is also available. The minimum deposit for each method is ৳200. Make sure to enter your ixbet account details correctly when making a payment.
Withdrawals at ixbet are typically completed within 1 hour. The process is faster if your account is verified and there are no pending bonus conditions. The minimum withdrawal amount is ৳800.
ixbet does not charge any extra fees for deposits or withdrawals. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own transaction fees — this depends directly on the provider.
ixbet supports transfers from major banks in Bangladesh — such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit for bank transfer is ৳200, and processing time may be longer depending on banking working days.
First, confirm in your mobile banking app that the transaction was successful and note the transaction ID. Then contact ixbet via live chat or at [email protected] with your transaction ID. Our team will resolve the issue promptly.
Games and How to Play
Games and How to Play
To place bets on BPL and other international cricket matches at ixbet, go to the Sports Betting section, select cricket, and open the match you want. You will find a variety of markets including match winner, total runs, and top batter. Enter your stake and confirm. Live betting is also available.
The ixbet slots section features hundreds of games from top providers including PG Soft, Pragmatic Play, and JILI. You will find popular titles like Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Mahjong Ways. You can play directly from a mobile browser with no app download needed.
In live casino, a real dealer streams live from a professional studio. You can chat in real time and place bets. Live games from Evolution Gaming and Ezugi are available at ixbet. With a good internet connection, you can enjoy it on mobile too.
RTP, or Return to Player, is the long-term statistical return rate of a slot game — meaning the average amount returned for every ৳100 wagered. It is the opposite of the house edge. A higher RTP means theoretically more returned, but every spin is completely independent and random.
All games at ixbet are powered by Random Number Generator (RNG) technology, which keeps every spin or hand completely random and independent. The platform follows SSL encryption and fair play principles, so there is no way to manipulate results.
Bonuses and Promotions
Bonuses and Promotions
When you open a new account at ixbet and make your first deposit, you will receive a 100% welcome bonus — up to ৳10,000. This means if you deposit ৳5,000, you can start playing with ৳10,000 in total. The bonus is added automatically at the time of your first deposit.
A wagering requirement is the condition specifying how many times the bonus amount must be wagered before it can be withdrawn. For the ixbet welcome bonus, this condition is 25 times — meaning if you receive ৳1,000 in bonus, you need to place a total of ৳25,000 in bets before you can withdraw.
The ixbet VIP program is automatic — through regular play, you can move up from Bronze to Silver, Gold, Platinum, and the highest level, Diamond. Weekly cashback increases at each level — starting at 0.2% at Bronze and going up to 0.8% at Diamond.
VIP members receive cashback every week based on their tier. It is typically calculated on the net losses of the previous week and credited to the account every Monday. Silver tier receives 0.3%, Gold receives 0.5%, and Platinum receives 0.6% weekly cashback.
If you have a promotional code during registration or deposit, enter it in the designated field. A welcome bonus is also added automatically on your first deposit even without a bonus code. Check the ixbet promotions section or live chat for current offers.
Safety and Responsible Gaming
Safety and Responsible Gaming
ixbet uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information and financial transactions are handled through fully encrypted channels. Information is not shared with third parties — read the privacy policy for details.
ixbet is only for users aged 21 and above. You will need to confirm your age during registration. ixbet follows a strict age verification policy to protect minors. If there is any doubt, an ID verification request may be made.
For responsible gaming, ixbet offers deposit limits, session limits, and self-exclusion. Set limits from your account settings or let our support team know via live chat. If you choose self-exclusion, access to your account will be suspended for the specified period.
ixbet provides Bengali live chat support seven days a week, 24 hours a day. Click the live chat icon on any page of the site and ask your question directly in Bengali. You can also contact us by email: [email protected] — responses are generally fast.
If you feel that gaming is having a negative impact on your life, speak to someone you trust right away. ixbet's responsible gaming page has self-assessment tools and support information. Contact our support team at any time to request self-exclusion.
Still have questions?
Our Bengali support team is available 24 hours, 7 days a week. Contact us via live chat or email for any issue.
Email: [email protected] | For ages 21+ only